Returns & Exchange Policy (Within India)
We always try to ensure that you love our products as much as we love them. In case you have changed your mind or did not like what you purchased; you can exchange/ return the product. Please review the following eligibility criteria and policies before initiating the exchange/return request.
Eligibility for Exchange/ Return
We do not accept returns or exchanges for customized products.
We do not accept returns or exchanges for products explicitly marked as ineligible for return/exchange.
Return and Exchange Process
Inform: Please send an email to support@chikankalakaari.com with subject “Order Number + Return” within 72 hours from the time you receive your product.
Return: Once you receive return request approval, you need to ship us the products you wish to exchange/return with all the original packaging and tags. The product(s) should be shipped back to us within 5 days from the day we approve your exchange/return request. Please note that Exchange/Return Shipping Charges are to be borne by the customer. Please share the tracking details with us once the product(s) shipped. Please let us know if you would like us to arrange a reverse pickup for you. Please note that we will not be able to accept exchange/return if the product(s) is damaged/ used or shipped without its original packaging and tags.
Refund: Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable exchange/refund as per our Refund Policy.
Refund Policy
Damaged Product Received:
In case of a defect in the product, please do following:
Please note that any item is eligible for a return/exchange only once.
Cancellation Policy
Applicable Deductions
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at support@chikankalakaari.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
General Instructions for Returns/ Exchanges in Chikankari products
We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since in Chikankari embroidery threads are slightly long and are not cut too short to ensure that embroidery is protected.
The product is hand embroidered and may have slight dissimilarities that are a natural outcome of human involvement in the process. Such minor variations of stitches/motifs/ threads will not be liable under the exchange policy.
Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations. Thank you for your understanding!
You can email us on support@chikankalakaari.com for any additional queries.